OFFERINGS

VisualPoint supports Federal customers on a variety of projects and operational support efforts across our key practice areas of workflow optimization and Robotic Process Automation.  We maintain a flexible delivery model, enabling our customers to select from full lifecycle services on a project-basis or long-term outsourcing.

 
 
 

ServiceNow

 

Managing Digital Workflows

Our team has delivered value by transforming legacy systems and workflows into ServiceNow-based solutions that grow with evolving needs.  The power of ServiceNow lies in its ability to deliver digital workflows with a seamless, integrated solution.  We have realized this potential for customers like the U.S. Department of Education (ED), improving customer experience and overall service quality by adopting a single system of record to manage all their facilities projects and service requests on the Now Platform.  As the foundation for all digital workflows, ServiceNow has given ED a process automation solution that provides powerful insights by connecting people, functions, and systems across the enterprise.

Our ServiceNow Implementation experience includes:

• IT Service Management - ITSM
• IT Business Management - ITBM
◦ Project Portfolio Management - PPM
• IT Operations Management - ITOM
◦ Discovery
• Customer Service Management - CSM
• HR Service Delivery
• Software Asset Management
• Service Portal & Mobile
• App Engine

Find out how we can help your organization realize its digital transformation goals.

A key to any successful implementation is a full understanding of the ServiceNow platform.  To that end, our team holds a breadth of ServiceNow Certifications, including:

• System Administrator
• Application Developer
• Implementation Specialist - ITSM
• Implementation Specialist - Discovery
• Implementation Specialist - Human Resources
• Implementation Specialist – SAM
• Implementation Specialist - CSM 

Engage us to find out how we can help provide significant ROI, and assist with navigating challenges unique to Government, like license acquisition and management.

 
 
 

UiPath

 

Robotics Process Automation (RPA)

Robotics has become a key component of digital transformation across the Federal Government.  We can reshape the way your organization operates by eliminating repetitive tasks, saving time and effort, and boosting morale.  Robotic automations allow employees to focus on higher value work and reduce frustration and drudgery.

Our consultants are currently providing full management of an enterprise level, multi-tenant UiPath implementation for the U.S. Department of Agriculture.  One of few in the Federal Government to leverage UiPath’s High Availability (HA) Solution, comprised of multi-node, multi-tenant Orchestrators, backed by SQL Server AlwaysOn clusters.  With over 50 bots in production, it represents a resounding success with an ROI of over $3.5M. 

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We will guide you through the RPA lifecycle, from development of discovery and Process Design Documents (PDDs), through compliance and full lifecycle management.  We understand the challenges of integrating RPA into the traditional DevOps model.  We will help you incorporate this emerging technology into your portfolio to realize tremendous benefits by lowering cost, increasing productivity, and improving the overall satisfaction of your employees.